FREQUENTLY ASKED QUESTIONS

ORDERS & SHIPPING

How long does shipping take?
Orders are processed within 2–5 business days. Delivery takes 5–9 business days in Canada, 7–14 in the US, and 10–21 internationally.

Will I receive a tracking number?
Yes — once your order ships, you’ll receive a confirmation email with your tracking number.

Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs duties and import taxes, which are the customer’s responsibility.

RETURNS & REFUNDS

What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in original condition. See our Returns & Refunds page for full details.

How long does a refund take?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Can I exchange an item?
We don’t offer direct exchanges. Please return your item and place a new order for the correct size or style.

PRODUCTS & SIZING

How do I find my size?
Each product page includes a size guide. We recommend measuring yourself and comparing to our size chart for the best fit.

Are ZemFits products eco-friendly?
Yes — we prioritise sustainable, high-quality materials in our apparel. Our fulfilment partner is committed to responsible production.

How do I care for my ZemFits gear?
Machine wash cold, inside out, with like colours. Do not bleach. Tumble dry low or hang dry. Do not iron on prints.

ACCOUNT & PAYMENTS

What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify’s payment system.

STILL HAVE QUESTIONS?

We’re here to help. Reach out via our contact page and we’ll get back to you within 1–2 business days.