Returns & Refunds

RETURNS & REFUNDS

We stand behind every ZemFits product. If you’re not completely satisfied, we’re here to make it right.

RETURN ELIGIBILITY

We accept returns within 30 days of delivery, provided the item is:

  • Unworn and unwashed
  • In its original condition with all tags attached
  • In the original packaging

Items marked as final sale are not eligible for returns.

HOW TO RETURN

  1. Contact us via our contact page with your order number and reason for return
  2. We’ll provide return instructions and a return address
  3. Ship the item back using a trackable shipping method
  4. Once received and inspected, your refund will be processed within 5–7 business days

REFUNDS

Approved refunds are issued to your original payment method. Shipping costs are non-refundable unless the return is due to a ZemFits error (e.g. wrong or defective item).

EXCHANGES

We currently do not offer direct exchanges. Please return your item and place a new order for the correct size or style.

DEFECTIVE OR WRONG ITEMS

If you received a defective or incorrect item, contact us immediately and we will arrange a replacement or full refund at no cost to you.

QUESTIONS?

Reach out via our contact page — we typically respond within 1–2 business days.